Who we are

Our website address is: https://xeonprive.com.

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📄 💎 PRIVACY POLICY (XEON PRIVE)

✨ Introduction

At Xeon Prive, your privacy is very important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

📊 Information We Collect

We may collect the following information:

Name
Phone number
Email address
Shipping address
Order details

🛍️ How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order updates
Improve our services

🔐 Data Protection

We ensure your personal information is stored securely.
We do not sell, trade, or share your data with third parties except for delivery partners.

🍪 Cookies

Our website may use cookies to improve user experience and track website performance.

📞 Contact Us

If you have any questions about privacy:

📧 support@xeonprive.com
📱 WhatsApp: +92 340 2751921

🔄 💎 REFUND & RETURN POLICY

✨ Overview

At Xeon Prive, customer satisfaction is our priority.
We offer a simple return and refund policy for eligible cases.

🔁 Returns

You can request a return if:

Product is damaged
Wrong item received
Defective product received

Conditions:

Return must be requested within 3–7 days of delivery
Product must be unused and in original packaging

💰 Refunds

Refunds will be processed after product inspection
Refund method will be same as payment method (or agreed alternative)
Processing time: 5–10 working days

❌ Non-Returnable Items

Used products
Opened perfume bottles
Items without original packaging

🚚 Shipping for Returns

Customer may be responsible for return shipping (unless wrong item sent)

📞 Support

For return/refund requests:

📧 support@xeonprive.com
📱 WhatsApp: +92 340 2751921

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