Because our products are fresh, perishable goods, refunds and replacements are handled as follows:
- If an item arrives damaged, spoiled, or incorrect, contact us within [X hours] of delivery via phone or WhatsApp with a photo of the item.
- Approved claims will be resolved with a replacement on your next order or a refund to your original payment method.
- Refunds for Cash on Delivery orders are processed via bank transfer or JazzCash/EasyPaisa, at your preference.
- We are unable to offer refunds for change-of-mind requests once an order has been dispatched, given the perishable nature of our products.
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